Delivery & Return Policy

Our Promise

We aim to keep our delivery service prompt, hassle-free and at a competitive cost.

Your Responsibility

Kindly ensure the accurate address and contact number are given; and ensure there is someone to receive the item(s) at the address given at the stipulated time. Do take note of our delivery timeline to avoid any disappointment.

Operation Hours

Our business hours are from 10am - 7pm daily exclduing Saturdays, Sundays and Public Holidays (National and Selangor Holidays)

Cut-Off Time:

Our ordering cut off time is 3.00pm every working day (Mondays-Fridays). Any order(s) made on Saturdays, Sundays and Public Holidays (National’s and Selangor’s observation) will be processed on the next working day.

Delivery Time

Our delivery options are as below:

Delivery Options

Delivery Timing

Charges

 

Klang Valley

Peninsular

Sabah & Sarawak 

 

Same Day Delivery

Currently Not Available

Not Available

Not Available

N/A

Next Day Delivery

1 Working Day

Not Available

Not Available

16..50

Standard Delivery

2-3 Working Days

3-5 Working Days

5-8 Working Days

8.00

Charges description

 RM 8.00 for standard delivery or RM 16.50 for next day delivery.

RM 8.00 for standard delivery

RM30.00 per package (not more than 3kg)

 

 

Remarks :

Your order will be processed once the payment have been made to us.

We will inform the day of delivery via Phone call/Text/WhatsApp once the order is fully processed.
Deliveries will be made from Mondays – Fridays, 11am – 8pm excluding Saturdays, Sundays and Public holidays.
Order Cut-Off time is 3.00pm for the day (not applicable to Saturdays, Sundays and Public Holidays). Any orders after 3.00pm will be considered as next day order.

The above "Delivery Timing" is an estimate based on the timeline provided by our logistic partners.. There may be times that you may experience delay due to unforseen circumstances. Staythirsty will not be resposible for any loss incurred which may have been directly or indirectly casued by any delay(s).

Next Day Delivery Locations (Selected Klang Valley areas):

Kuala Lumpur coverage area: Ampang Hilir, Bandar Damai Perdana, Bandar Menjalara, Bandar Tasik Selatan, Bangsar, Bangsar South, Batu, Brickfields, Bukit Bintang, Bukit Jalil, Bukit Ledang, Bukit Persekutuan, Bukit Tunku, Cheras, City Centre, Country Heights, Country Heights Damansara, Damansara, Damansara Heights, Desa Pandan, Desa Parkcity, Desa Petaling, Jalan Ampang, Jalan Ipoh, Jalan Kuching, Jalan Sultan Ismail, Jinjang, Kenny Hills, Kepong, Keramat, KL City, KL Sentral, KLCC, Kuchai Lama, Mid Valley City, Mont Kiara, Old Klang Road, OUG, Pandan Indah, Pandan Jaya, Pandan Perdana, Pantai, Pekan Batu 9 (Cheras), Puchong, Salak Selatan, Segambut, Sentul, Seputeh, Serdang, Setia Eco Park, Setiawangsa, Solaris Dutamas, Sri Damansara, Sri Hartamas, Sri Petaling, Sungai Besi, Sungai Penchala, Taman Desa, Taman Duta, Taman Tun Dr. Ismail, Titiwangsa, TPM, Wangsa Maju.

Selangor coverage area: Alam Impian, Ampang, Ambang Botanic, Ara Damansara, Balakong, Bandar Botanic, Bandar Bukit Raja, Bandar Bukit Tinggi, Bandar Kinrara, Bandar Puteri Klang, Bandar Puteri Puchong, Bandar Saujana Putra, Bandar Sunway, Bandar Utama, Batu Caves, Bukit Antarabangsa, Bukit Jelutong, Bukit Rahman Putra, Bukit Subang, Cheras, Damansara Damai, Damansara Intan, Damansara Jaya, Damansara Kim, Damansara Perdana, Damansara Utama, Denai Alam (Shah Alam), Glenmarie (Subang), Kayu Ara, Kelana Jaya, Klang, Kota Damansara, Kota Emerald, Kota Kemuning, Mutiara Damansara, Petaling Jaya, Port Klang, Puchong, Puchong South, Puncak Alam, Puncak Jalil, Putra Heights, Saujana, Selayang, Serdang, Seri Kembangan, Setia Alam, Sierramas, SS2, Subang Bestari, Subang Heights, Subang Jaya, Sungai Buloh, Taman TTDI Jaya, Tropicana, USJ, USJ Heights, Valencia.

As we progress, we will be expanding our coverage areas which we will duly notify. 

Should your location is not listed in the list above, don’t worry as we may make an exception. Contact us at 019-386 6198 or us email at info@staythirsty.com.my with your request and we will do our best to accommodate. 

Sabah & Sarawak Delivery

Due to strict regulation imposed by the governement and cargo airlines, Staythirsty will not be resposible for any parcel delays or parcels which have been stopped or consficated by the authorities. A refund will be made when the parcel is returned to our office.

Return & Refund Policy

Request of return must be done within 3 working days upon receipt of items. Returned items must be untampered, unused, unopened and undamaged with the item’s original packaging including boxes, plastic and bubble wraps, gift items and gift boxes intact.

We will arrange the product(s) to be collected and surcharge of 10% may be applicable on the refund. 

Exchange can be done with product(s) of the same value or more than the original order amount and will be reviewed on case to case basis. Staythirsty.com.my reserves the right to refuse any exchange without giving any reason.

Return and exchange is not applicable to “FURTHER MARKED DOWN” products.

Should you have any concern or queries, talk to us at info@staythirsty.com.my. We will try our best to accommodate.

 
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