FAQ

  1. What is statythirsty.com.my?

Gain direct access to the best deals for the booze of your choice on Stay Thirsty – from whiskies and spirits to wines and champagnes, the sky’s the limit. And we make sure we deliver nothing but the best alcohol to complement your occasion, events, corporate functions and general consumption. That is Stay Thirsty’s promise to you.

We love drinking just like you, and would never settle for second best. Neither should you. Stay Thirsty products are guaranteed genuine and safe, as we have on-going partnerships with authorise principals and endorsements from the alcohol boys themselves.

Find out more at page "About Us".

  1. Can I join as member?

If you are at your legal drinking and purchasing age, you are most welcome to register, which enable us to update you with our latest promotions and events.

  1. How much does it cost to be a member?

It is free to be part of us. Subscribe as a member to enjoy more discount and privileges with a minimum spend monthly.

  1. Can I suspend my membership subscription temporary?

Do contact us at info@staythirsty.com.my to state the reason of your temporary suspension. We will gladly assist you through the process.

  1. Is there a minimum order?

You can order as little as one bottle, and as many as you want.

  1. What are the delivery charges?

Delivery charges will be at RM 8 per order, per location for standard delivery.

Delivery charges for next day delivery will be RM 13 per order, per location.

If you purchase two (2) bottles in one (1) order using standard delivery, to be deliver to two (2) different location, then that will be RM 8 x 2 location.

  1. What are the delivery coverage area?

Our delivery areas include all area in Peninsular (West) Malaysia.

However we only offer next day delivery service to areas within Klang Valley (as listed below).

Don’t be disappointed if the area you wish to deliver your booze for next day delivery is not listed. Do send us your enquiry at info@staythirsty.com.my , and we will try our best to accommodate your request.

Kuala Lumpur coverage area: Ampang Hilir, Bandar Damai Perdana, Bandar Menjalara, Bandar Tasik Selatan, Bangsar, Bangsar South, Batu, Brickfields, Bukit Bintang, Bukit Jalil, Bukit Ledang, Bukit Persekutuan, Bukit Tunku, Cheras, City Centre, Country Heights, Country Heights Damansara, Damansara, Damansara Heights, Desa Pandan, Desa Parkcity, Desa Petaling, Jalan Ampang, Jalan Ipoh, Jalan Kuching, Jalan Sultan Ismail, Jinjang, Kenny Hills, Kepong, Keramat, KL City, KL Sentral, KLCC, Kuchai Lama, Mid Valley City, Mont Kiara, Old Klang Road, OUG, Pandan Indah, Pandan Jaya, Pandan Perdana, Pantai, Pekan Batu 9 (Cheras), Puchong, Salak Selatan, Segambut, Sentul, Seputeh, Serdang, Setia Eco Park, Setiawangsa, Solaris Dutamas, Sri Damansara, Sri Hartamas, Sri Petaling, Sungai Besi, Sungai Penchala, Taman Desa, Taman Duta, Taman Tun Dr. Ismail, Titiwangsa, TPM, Wangsa Maju.

Selangor coverage area: Alam Impian, Ampang, Ambang Botanic, Ara Damansara, Balakong, Bandar Botanic, Bandar Bukit Raja, Bandar Bukit Tinggi, Bandar Kinrara, Bandar Puteri Klang, Bandar Puteri Puchong, Bandar Saujana Putra, Bandar Sunway, Bandar Utama, Batu Caves, Bukit Antarabangsa, Bukit Jelutong, Bukit Rahman Putra, Bukit Subang, Cheras, Damansara Damai, Damansara Intan, Damansara Jaya, Damansara Kim, Damansara Perdana, Damansara Utama, Denai Alam (Shah Alam), Glenmarie (Subang), Kayu Ara, Kelana Jaya, Klang, Kota Damansara, Kota Emerald, Kota Kemuning, Mutiara Damansara, Petaling Jaya, Port Klang, Puchong, Puchong South, Puncak Alam, Puncak Jalil, Putra Heights, Saujana, Selayang, Serdang, Seri Kembangan, Setia Alam, Sierramas, SS2, Subang Bestari, Subang Heights, Subang Jaya, Sungai Buloh, Taman TTDI Jaya, Tropicana, USJ, USJ Heights, Valencia.

  1. What is your deliver timing?

Our order cut off time will be at 3PM every working day.

Delivery Options

Delivery Timing

Charges

 

Klang Valley

Nationwide (Peninsular)

Nationwide (Peninsular)

 

Same Day Delivery

Not Available

Not Available

Not Available

N/A

Next Day Delivery

1 Day

Not Available

Not Available

RM13.00

Standard Delivery

2-3 Working Days

3-4 Working Days

3-4 Working Days

RM 8.00

Charges Description

 RM 8.00 for standard delivery or RM 13.00 for next day delivery.

 RM 8.00 for standard delivery. 

 

RM 15.00 for standard delivery

 

 

Monday – Friday: Upon confirmation of order before 3pm, arriving the next 1-2 day(s).
Saturday & Sunday: Upon confirmation of order before 3 pm on Sunday, coming Monday or Tuesday.
Public holiday: Upon confirmation of order before 3pm, arrival on the next 1-2 working day(s).
Our deliveries will be made from Monday to Friday, 10am – 6pm.
There will be no deliveries during Saturday, Sunday and public holiday.

  1. Can I do self-collection?

We do not offer self-collection service counter at the moment. Kindly drop us an e-mail at info@staythirsty.com.my if you have further enquires about delivery or self-collection.

  1. What do I do if my package reach while I am not around?

Our driver will call to confirm before departure, and kindly advice if there is no reception for your item, and we shall rearrange your delivery upon communicating with you. However, if there is no reception for your items upon driver’s arrival, we will leave a notice for re-delivery arrangement which additional delivery charges may apply. It is best to ensure that you or your reception will be available during our delivery time from Monday to Friday at 10am to 6pm.

  1. Can I change my delivery address, or cancel my order?

We will provide a contact number upon receiving your order, which enable you to contact us immediately upon any changes required.

  1. What should I do if my items do not arrived as the said time?

Your items should reach you on the next 1-2 working day, upon receiving confirmation of order. Kindly contact us or email us at info@staythirsty.com.my if your order did not reach you.

  1. What are the payment mode available?

You may pay using bank transfer to Omega Trident Trading Plt. account of Maybank 5129-7802-3969, debit card, credit card and via PayPal.

  1. Can I pay cash (COD)?

We do not offer COD at the moment. We will update onto our payment system if COD will be available.

  1. Are payment made on your website secured?

Online payment on our website go through renowned company such as Paypal.com and Maybank2u. These gateways are trustable and secured, allowing you to make online purchases with ease.

  1. How can I check my order and delivery status?

A contact number shall be provided upon confirmation of purchased. Your items should reach you on the next 1-2 working day(s). Kindly contact us or email us at info@staythirsty.com.my if your order did not reach you.

  1. What if my items are spoilt, damages or lost in delivery?

We advise you to check your item thoroughly before signing on delivery order or courier’s receipt. Should you find the item broken, or missing, do not accept the item, but to acknowledge our deliverymen as a faulty item and returned. You should then call us to inform the return. A replacement will be arrange upon verifying your claim with our deliveryman.

  1. Should you have any further enquiries, kindly email us at info@staythirsty.com.my
 
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